News

COVID -19 Update

Tuesday 17th March 2020
Jany Shaddick-Williams

A core value of Just Stay Wales is to "Take care of our guests and Team Members". This value leads us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic on Wednesdsay.

Our thoughts go out to the people who have been affected by this unprecedented event. We are vigilantly monitoring the COVID-19 situation and have precautions in place to ensure a healthy stay at any of our Apartments.

Here is what we are doing to keep your safety a top priority.


When You Make a Reservation


You should have confidence when you book a stay at any of our Apartments or Penthouses that we are doing everything we can to have accommodations ready for you. We are closely monitoring the World Health Organization (WHO), the Centres for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies' recommendations on the appropriate health and safety measures with our own team and the contractors we work with.


Before Your Stay With Us


Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. Today, we are updating our policy to provide our customers the most flexibility we can offer during these challenging times. Generally speaking, for guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, we will allow changes or cancellation without a charge up to 14 days prior to arrival as long as the change or cancellation is made by April 30, 2020. For guests making new individual reservations between today and April 30, 2020, we will allow those reservations to be changed or cancelled at no charge up to 14 days before a guest's scheduled arrival date.


During Your Stay With Us


We recognize that the COVID-19 virus has required all of us to be more mindful as we go through our regular activities. Daily, we are working to ensure that our team meet the latest guidance from the CDC and WHO on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to apartment cleaning procedures.

We recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and wellbeing are our first priority.